Careers

Job Description:

We are seeking a skilled and motivated Project Technician to join our team and contribute to the construction and maintenance of mobile medical coaches. As a Project Technician, you will play a crucial role in ensuring the successful execution of projects related to the design, development, and deployment of these specialized healthcare vehicles. Your expertise will be instrumental in delivering high-quality mobile medical coaches that provide essential medical services to communities in need.

Responsibilities:

1. Mobile Medical Coach Construction: Collaborate with the Project Manager to construct mobile medical coaches according to specified plans and designs. This includes assembling and installing medical equipment, cabinetry, electrical systems, plumbing, HVAC systems, and other necessary components.
2. Equipment Installation: Handle the installation of medical equipment and systems within the mobile medical coaches. Ensure all installations meet the required standards and comply with relevant regulations.
3. Quality Assurance: Perform thorough inspections and quality checks at various stages of construction to ensure compliance with project specifications, safety standards, and industry best practices. Address any issues or deficiencies promptly and efficiently.
4. Documentation and Reporting: Maintain accurate records of project progress, equipment installations, maintenance activities, and any modifications made during the construction process. Generate reports and documentation as required for internal and external stakeholders.
5. Troubleshooting and Maintenance: Diagnose and resolve technical issues that arise during construction or while the mobile medical coaches are in service. Conduct routine maintenance tasks to ensure optimal performance and functionality.
6. Collaboration and Coordination: Collaborate with other team members, including engineers, designers, suppliers, and contractors, to ensure smooth project execution.
7. Safety Compliance: Adhere to safety protocols and regulations throughout the construction process. Promote a culture of safety among the project team and enforce safety guidelines to minimize risks and accidents.
8. Continuous Improvement: Stay updated with industry trends, technological advancements, and regulatory changes related to mobile medical coach construction. Identify opportunities for process optimization, efficiency improvements, and cost savings.

Qualifications:

• High school diploma or equivalent; technical or vocational training in construction, engineering, or a related field is preferred.
• Proven experience in construction, preferably in a role involving mobile vehicle builds or renovations.
• Carpentry: 1 year (Required) General construction experience.
• Strong mechanical and technical aptitude with the ability to troubleshoot and resolve issues effectively.
• Knowledge of electrical systems, plumbing, HVAC, and other construction-related disciplines.
• Attention to detail and the ability to follow project plans, specifications, and safety guidelines.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
• Strong organizational and time management abilities to meet project deadlines.
• Ability to work independently and under minimal supervision.

Note: This job description is intended to provide a general overview of the responsibilities and qualifications required for the position of Project Technician for Mobile Medical Coach Builds. The specific duties and qualifications may vary depending on the organization and project requirements.

Job Summary: As a Customer Sales Representative, you will play a crucial role in providing exceptional service to our valued customers. Your primary responsibility will be to assist customers with incoming information about the medical imaging products and services we provide to our customers. You will serve as the main point of contact for customers, representing Advanced Imaging Group. We are seeking a dedicated, efficient, and empathetic individual with excellent communication skills, a sense of urgency, and a passion for delivering exceptional customer experiences.

Responsibilities:            

• Develop sales leads and take calls from prospective customers.
• Identify prospective customers, lead generation and conversion.
• Interact with customers via phone, email, or chat in a professional and friendly manner, addressing their inquiries, concerns, and requests promptly and accurately.
• Maintain contact lists and follow up with customers for continued customer relationships.
• Provide product information, assistance, and guidance to customers, ensuring they have a clear understanding of our products.
• Investigate and resolve customer complaints or issues, escalating complex problems to the appropriate department, if necessary.
• Keep accurate and detailed records of customer interactions, transactions, comments, and complaints within our customer resource management (CRM) system.
• Follow up with customers to ensure their concerns have been addressed and their expectations have been met.
• Proactively identify opportunities to upsell or cross-sell products or services, enhancing the overall customer experience and maximizing revenue.
• Ability to meet or exceed sales expectations as a team.
• Collaborate with other departments, such as repair department for technical support, to resolve customer inquiries or issues effectively.
• Stay updated on product knowledge, industry trends, and company policies to provide accurate and up-to-date information to customers.
• Participate in training sessions and team meetings to enhance customer service skills and share best practices.
• Maintain a positive and professional attitude, striving to exceed customer expectations and enhance customer loyalty.

Skills and Qualifications:

• High school diploma or equivalent; some college education is a plus.
• Interpersonal skills to work with a wide variety of people each day, network with customers and potential customers by building strong relationships.
• Proven experience in a customer service role, preferably in a demanding environment.
• Excellent verbal and written communication skills, especially the ability of persuasion, to clearly convey our product to the customer.
• Strong critical thinking skills and the ability to manage difficult or irate customers with patience and professionalism.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Familiarity with basic computer applications, such as Microsoft Office Suite.
• Exceptional organizational skills, attention to detail, and ensuring accurate and timely record-keeping.
• Supply management with reports on customer needs, problems, interests, competitive activities.
• Ability to travel to trade shows and demonstrate the products and services we provide to potential customers.
• Ability to work in a team-oriented environment and collaborate effectively with colleagues.
• Flexibility to adapt to changing customer needs and work schedules, including weekends and holidays, if required.
• Empathy and a genuine desire to help customers, coupled with a passion for delivering exceptional service.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• On-call

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: Portland, TN